We also want to make sure you understand how we use and share your information and the choices available to you. Our goal is to earn and keep your trust as you use our websites and services.
This Policy describes how we treat personal information on our websites and paid customer services.
We collect identifiers and contact information. For example, we may collect your email and antenna MAC address if you register an account with us. We may also collect your name, street address, phone number or alternate email address. We also may collect online identifiers.
We collect payment information. If you make purchases with us, we (or our business partners who process credit cards for us) may collect your billing information. This includes your credit card number.
We collect information you submit or otherwise provide or authorize us to collect. We collect the information you post in a public or private spaces on our site. We also collect any other information you may provide to us or authorize us to collect. This may include the amount of bits flowing through your antenna, signal levels on the antenna, and the times of day the antenna is power on or off.
We collect internet and electronic network activity information, such as device and usage information. We may collect information about the browser you are using, and we may look at what site you came from, or what site you visit when you leave us. We may also collect information about your operating system, Internet Service Provider (ISP) information and IP addresses and other device identifiers, such as mobile device identifiers. We may collect information about your use of our website through technologies such as cookies, pixel tags, and Flash Cookies.
We collect geolocation information. For Service customers we may use radio technologies to collect information about your location, like distance from tower.
We collect information directly from you. We collect information from you when you:
make a purchase with us;
register on one of our sites;
participate in promotions such as sweepstakes or contests;
fill out a survey;
antenna radio metrics;
contact us, such as through our webpage and apps or otherwise communicating with our Consumer Relations team; and otherwise provide it to us or authorize us to collect it
Third parties may also share information about you with us. For example, our business partners may give us information about you. We may receive information from commercial sources such as companies who compile information about shoppers and their preferences. Social media platforms may also give us information about you, and we may get information about your interactions with our ads on third-party sites. In addition, certain types of usage information is collected whenever you interact with the Services or with the Sites. We automatically receive and record information from our server logs from your browser, including your IP address, cookie information and the pages you request. We also record details of your activity on the Sites and the Services, including site visits. We may also collect aggregate statistical data for use in optimizing the online experience.
We use information to help us effectively provide you better services. We use your information to respond to your questions. We also may use your information to process your registration with sites and apps. We use metrics to better improve our networking services to increase capacities and ensure a working and fast network.
We use information for security purposes. We may use your information to help protect you, our sites and apps, our company and our customers.
We use information as the law allows us or as we may notify you.
We may use information collected about you, your use of the Services and/or your use of the Sites:
To deliver the Services;
To provide customer or technical support;
To customize the Services and the sites to your browsing experience and preferences;
To complete a transaction or service requested by you;
To ensure that our websites are relevant to your needs;
To help us create and publish content most relevant to you;
To allow you access to limited-entry areas of the Sites; and
To contact you in response to sign up forms such as Contact Us.
No, we will share information if we think we must in order to comply with the law or to protect our company. For example, we will share information to respond to a court order or subpoena. We may share information if a government agency or investigatory body requests it. This includes United States and non-United States law enforcement or regulatory authorities. We may also share information to help protect you, our sites and apps, our company, our customers, and our consumers. We may also share information if we are investigating potential fraud.
To the extent that information collected constitutes customer information, Mountain Beam will not intentionally disclose such information to third parties except in the following circumstances:
You provide your prior consent.
To the extent necessary for Mountain Beam to conduct its business, such as providing Services to you, billing, maintenance, network management, or the collection of charges.
To respond to orders related to any legal process, such as orders from courts or administrative agencies, or to exercise legal rights or defend against legal claims, or to respond to valid subpoenas or warrants.
Mountain Beam will retain customer service information for as long as the customer relationship is in effect.
Compliance with the Children’s Online Privacy Protection Act
Our website which is intended for the general audience to comply with the Children’s Online Privacy Protection Act. This Federal law applies to operators of commercial websites and online services directed to children under 13 that collect, use or disclose personal information from children, and it applies to operators of commercial websites that have actual knowledge that they are collecting, using or disclosing personal information from children under 13. COPPA also requires website operators who collect personal information from children under the age of 13 to get prior parental consent. Mountain Beam does not knowingly collect, and does not wish to collect, personal identifiable information from children under the age of 13.
Security and Privacy
Because Internet transmissions cannot be guaranteed to be 100% secure, we cannot ensure or warrant the security of any information that you transmit using the Services or Website. By using our services, you acknowledge that any such information is transmitted, stored or retrieved at your own risk. You can help protect against unauthorized access to your account and to your personal information by employing appropriate password protections, firewalls and other common methods to enhance end-user security. You also agree to take reasonable precautions to protect the privacy and security of your accounts, networks and transmissions.